I'm always on the lookout for interesting examples/tidbits of user experience failures. Mostly I feel like I should have some interesting examples to use when I give talks.
Here are some I've stumbled across in the past month or so. Not much analysis, just want to post them for my own notes.
The Name Game
What's in a name? What is the link between name and online identity? Users can have many goals behind their choice of "name" they use as their online handle/moniker. Do they want authenticity? Authority? Anonymity? Odds are they have different names for different goals. That's why getting the player's name right is important.
And getting it wrong can be a costly mistake...
Social/Casual Games and Popups
Games are all about players making decisions -- and then getting feedback on their decisions. Lather, rinse, repeat. Some games make it unduly hard for players to simply make a choice.
Not enough primary and secondary buttons here, are there... First I feel the pain in my eyes, then my brain, then back in my eyes again.
Let's Give Away Money -- People Should Love That
My wife's aunt posted this, but I'm sure she wasn't the only one:
She's a pretty typical FarmVille player. I wonder how many CS tickets have the title "user doesn't understand how to use FB Credits". I'll bet that the typical user doesn't know whether to contact Zynga or Facebook to solve the problem which can lead to further frustration if you end up contacting the wrong CS support (and add extra cost to the non-responsible party).
Anyhow, back to work!
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